Returns & Exchanges
At subtlebedding.com, we want you to be completely satisfied with your purchase. We understand that choosing the perfect linens for your home is a personal decision, and sometimes, a product may not be the right fit. Our returns and exchanges policy is designed to be straightforward and fair, reflecting our commitment to quality and customer care.
Our Promise to You
We stand behind the craftsmanship and quality of every item we create. If you are not entirely happy with your Subtle Bedding purchase, we are here to help. This policy applies to all items purchased directly from our website.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, items must meet the following criteria:
- Condition: Items must be in new, unused, and resalable condition. This means they must be free from any signs of wear, washing, or damage.
- Original State: All products must be returned in their original packaging with all tags still attached.
- Timeframe: Requests for a return or exchange must be initiated within 30 days of receiving your order.
Please note that for hygiene reasons, we cannot accept returns or exchanges on any items that have been used, washed, or are not in their original condition.
Non-Returnable Items
To ensure the quality and safety of our products for all customers, the following items are considered final sale and cannot be returned or exchanged:
- Gift cards
- Items marked as “Final Sale” or purchased during a clearance event
- Samples or swatches
How to Initiate a Return or Exchange
Starting the process is simple. To begin your return or exchange request, please have your order number ready and contact our customer care team through the designated portal on our website.
Once your request is received, our team will review it and provide you with further instructions and a returns authorization if your request is approved. Please do not send your purchase back to us without first obtaining authorization.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days, depending on your bank or credit card company’s policies.
Exchanges
We are happy to facilitate exchanges for a different size or color, subject to availability. The fastest way to ensure you get what you want is to return the item you currently have and, once the return is accepted, make a separate purchase for the new item.
Damaged or Incorrect Items
We take great care in packing your order, but mistakes can happen. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a refund.
Frequently Asked Questions
Can I return a gift?
Yes, gifts can be returned for an exchange or store credit. Please have the original order number available when initiating the return.
What if I change my mind?
If you simply change your mind about a purchase, you are welcome to return it for a refund or exchange, provided it meets all the eligibility criteria outlined above.
Do I need to include anything with my return?
Yes, please include a note with your name and order number inside the package to help us process your return efficiently.